Home, But Not Alone Services

Home, But Not Alone Services in Suffolk, Norfolk & East Sussex -

Nightingale Homecare are extremely proud of the exceptional care and services we have continued to provide to the local communities of Suffolk, Norfolk and East Sussex during these challenging times.

We have signposted below some free services that are available to those that are clinically extremely vulnerable and in need of further urgent assistance due to the impact of COVID-19.


The Home, But Not Alone Service which includes an emergency helpline number was originally set up in March to support vulnerable Suffolk residents during the first nationwide lockdown. The service was paused in August, as lockdown restrictions were lifted and service demand naturally declined. As England has now entered a new national lockdown from Thursday 5th November until Wednesday 2nd December, the Home, But Not Alone helpline has been reopened to support people who are clinically extremely vulnerable and in need of further assistance. This phoneline was vital during the first lockdown, It helped thousands of people, who often did not have a network of family or friends to call upon, access emergency support such as food and medicine deliveries and befriending schemes. The success of the service relied on the amazing local networks that sprung up across towns and villages in Suffolk and looked after those most in need. If you need urgent help and have no other support, please call the Home, But Not Alone Helpline on 0800 876 692 the service is staffed from 9am to 5pm Monday to Friday. The help is primarily available to clinically extremely vulnerable people who:
  • Do not have access to support available from friends, family or immediate community.
  • Are struggling for food, medicines or other essential supplies.
  • Are feeling lonely and isolated.

Call handlers will be able to provide answers to any questions you may have or link you with local groups and shops who are providing support or services to their local communities.


A similar scheme is running in Norfolk for the clinically vulnerable who need support due to the latest lockdown restrictions: The council is working with its partners to support those who are extremely clinically vulnerable to stay home as much as possible. A letter is being sent to all of those affected, detailing the support that is on offer. This includes support to access food and medication. Although those who are isolating or defined as extremely clinically vulnerable will receive priority for support, anyone who is vulnerable and needs help can contact the council on 0344 800 8020.

East Sussex

If you are clinically extremely vulnerable to coronavirus and do not have anyone you can ask for help, you can contact Health and Social Care Connect on 0345 6080 191 (open 8am -8pm 7 days a week including bank holidays)

Additional Support in all areas

NHS Volunteer Responders The NHS Volunteer Responder Scheme is in place to support people in England who are clinically extremely vulnerable or needing to self-isolate. The scheme is in place until at least March 2121. NHS Volunteer Responders can support you with:
  • Collecting shopping, medication (if your friends & family cannot collect them for you) or other essential supplies.
  • A regular, friendly phone call from volunteers or from other people who are clinically extremely vulnerable or self-isolating
  • Transport to medical appointments
Call 0808 196 3646 between 8am and 8pm to arrange support or speak to your health care professional for transport support. Find out more at https://nhsvolunteerresponders.org.uk/