Nightingale Homecare are committed to ensuring that all of our Clients and their families/carers receive a high quality home care service at all times. As part of our ethos of continuous improvement we like to receive feedback from you together with your ideas as to how we could improve our services. Whether it’s a compliment, a complaint or simply something that you feel we could do differently we would like to
Occasionally we may not live up to our promises, and if this happens we want to hear from you. Letting us know when you are unhappy with the service you receive gives us the opportunity to put matters right for you and to improve our service in the future for everybody. We take all complaints extremely seriously, and will do our utmost to resolve any issues as soon as possible after you have brought them to our attention.
Our staff in your local office are best placed to receive your complaint, and to work with you to resolve and issues you may be experiencing. You can share your concerns with them in person, by phone, by letter or e-mail. Please click here for details of how to contact us locally.
We also want to know when we are doing well as we want to ensure all of our Clients are receiving the same level of service and are happy with the services being provided. We particularly want to know when one of our care team has provided you with exemplary care & support services as this allows us to recognise the individual care team member which other members of the care team can learn from as a best practice example.